EUROEXAM B2 WRITING, TASK 1: Transactional writing

You have just bought three books for your university course from SuperBooks.com after reading the online advertisement below.

Wide choice of books
All books in excellent condition
Orders delivered next day

You have made the following notes:
One book was the wrong title
Other one got damaged
Only arrived 2 weeks later!

Write an email of complaint to SuperBooks.com.
Write 100 -120 words.

You have 10 minutes to complete this task.